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Mr
G, 22 years old, South Island New
Zealand.
Mr G was involved in a high-speed
road traffic accident involving another
car. Mr G suffered a severe back injury
that required over a month in hospital
in Auckland's specialist spinal unit.
Because Mr G was travelling alone,
we arranged for his mother to join
him in New Zealand and paid for flights
and accommodation and after a long
period of recuperation, we arranged
for him and his mother to fly home
on first class reclining seats. Upon
return to the UK, we also supported
Mr G in a legal expense claim and
paid for a specialist legal counsel
to pursue a personal injury claim
in New Zealand. Although the medical
expenses incurred in New Zealand were
covered by the reciprocal health care
arrangements in force, the total expenses
incurred still exceeded £10,000.
Had the accident happened in the USA,
medical expenses could have exceeded
£50,000.
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Mr
R, 27 years old, India. Whilst
travelling with a group of friends
on a train in Northern India, Mr R
was a victim of a terrorist bomb attack
that left him with a severed arm.
After emergency treatment locally
to save the arm, Mr R was repatriated
with his companions by air ambulance.
Costs incurred also exceeded £10,000.
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Ms
F, 23 years old. Ms F, after extensive
travel in the Far East succumbed to
a feverish illness whilst travelling
in Bangladesh. After several days
of feeling unwell Ms F decided to
continue her onward journey to Singapore
as local medical facilities did not
install any confidence. On arrival
in Singapore she was rushed to the
Raffles medical centre by Singapore
airlines ground crew who also arranged
for our 24-hour emergency service
to be contacted. Ms F was diagnosed
as suffering with Dengue fever and
had to spend several days in hospital.
Upon her discharge we arranged for
her to travel on to friends in Sydney
to convalesce as her existing ticket
involved several stopovers to Melbourne
where she was then due to travel overland
to Sydney. Costs for treatment and
onward flights exceeded £5,000.
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Mr
T, whilst travelling in Thailand
had his backpack stolen on an overnight
train journey to Bangkok. Mr T continued
his journey to Australia at which
time he contacted our claims handlers.
Because of the long delay before his
return to the UK, we settled his claim
whilst he was in Australia and forwarded
a cheque for over £700 which
Mr T could cash in Oz.
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Miss
J and Miss D were robbed at knifepoint
in Tanzania and deprived of their
possessions and travel tickets. After
contacting our emergency service we
arranged onward travel to South Africa
where they were due to stay with family
and forwarded a claims form for the
settlement of their property claim
which awaited them on their return
to the UK.
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Mr
S whilst travelling in India fell
asleep on an overnight bus journey.
He was awoken in the middle of the
night to find a rat chewing his favourite
Nikki trainers (perhaps thinking there
was some fine cheese buried in there!).
His shock was compounded when on checking
his backpack he found a large hole
bored into it by rats who seemed intent
on setting up home there. Despite
a standard exclusion of damage caused
by vermin that applies to most types
of property insurance, we felt it
was reasonable to settle his claim
of several hundred pounds. Mr S was
not required to obtain corroboration
from the rats in question!
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